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我负责为我们的物业寻找新的项目经理。尽管销售部分非常顺利,但我对实际的入职和实施有很大的担心。这些人真是太棒了!从“他们握着我的手”的第一天开始,所有的问题都得到了很快的回答,培训很有效率,渠道经理的安装很简单或者至少看起来是这样,我们“直播”已经6个月了,他们还在关注我,是的,这是一个很大的变化,有挑战,但现在员工和管理层都明白了这一切都是值得的。我真的很高兴与喵喵!不要选择任何其他经前综合症,除非你至少和这些家伙说话,你马上就会知道我在说什么
I was responsible for the search of new PMS for our properties. Even though sales part was very smooth, I had big concerns about actual on-boarding and implementation. These guys were just amazing! From the day 1 of the onboarding "they held my hand", all questions were answered in a very prompt manner, training was efficient, installation of Channel Manager was easy or at least seemed like it. It's been 6 months since we are "live", they still keep an eye on me. Yes, it was quite a big change, there were challenges, but now staff and management can see that it all was worth it. I am really happy with Mews! Do not choose any other PMS unless you at least speak to these guys, you will know right away what I was talking about.
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我大约在一年前安装了Mews,这是一个多么令人耳目一新的变化,从以前的PMS我已经看到了那里。该软件与我们的工作人员使用PMS和客户使用导航器在线值机门户无缝工作。我们最喜欢的是它的即时聊天功能之间的抵达客户和客户在家里直接进入PMS。我们可以立即解决问题,回答问题,这节省了我们和客人之间的电话和电子邮件的使用时间。此外,客人可以通过电话或平板电脑直接在他们的房间在PMS订购产品。我强烈推荐PMS平台给任何希望从旧方式转向新方式的人工作、思考、销售酒店和提供客户服务。—美都
I installed Mews about a year ago and what a refreshing change it was from the previous PMS's I've seen out there. The software works seamlessly with both our staff using the PMS and customers using the Navigator Online Check-in portal.What we liked about it most was the instant chat function between arriving customers and customers in house directly into the PMS. We can instantly tackle problems answer questions, which saves phone calls and the use of emails all the time between us and the guest. Plus guests can order products directly in their room in the PMS via a phone or tablet.I would highly recommend the PMS platform to anyone looking to move from the old way to a new way of working, thinking and selling your hotel and delivering customer service. - Meadoo
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Mews与传统的PMS和云PMS提供商擦肩而过。关键的区别是,他们得到了设计,结果是辉煌的。技术是圆滑和流线型的,用户体验显然是由知道他们在谈论什么的人精心打造的。Mews在酒店技术解决方案方面处于领先地位,该产品提供了客人和团队都喜欢的体验。除此之外,Mews团队非常出色,而且他们非常非常关心客户体验。如果您还没有使用Mews,您应该这样做
Mews wipes the floor with both traditional PMS and Cloud PMS providers. The key difference is, they get design, and the result is brilliant... The technology is slick and streamlined, and the user experience has clearly been crafted by people who know what they're talking about. Mews is leading the way in hospitality technology solutions, and the product delivers an experience that both the guest and team love. To add to that, the Mews team are really great and the actually really, really care about customer experience. If you're not already using Mews, you should be.
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我在伦敦有一个客户多年来一直在寻找一个好的基于云的PMS,经过几个月的搜索,我们听说了伦敦另一个酒店的Mews。我很惊讶它的使用是多么简单,但却如此先进。由于团队都是全新的,而且他们中的大多数都不是来自酒店背景,所以他们很快就找到了它产品是如此无缝。有一件事让我的客户很恼火,那就是在任何地方登录两次并更新照片,说明s.e tc。因为PMS和预订引擎是紧密相连的,所以无论我们在PMS中更新什么,它都会立即更新预订引擎。最突出的是付款,PMS中有一个付款功能是最好的事!我的接待员站着刷卡的日子一去不复返了,现在他们却在帮助客人!谢谢你继续努力
I had a client in London looking for a good cloud based PMS for ages and after months and months of searching we heard of Mews via another property in London. I was very surprised on how simple it is to use yet so advanced. With the team being all new and most of them not coming from a hotel background they picked it up so quickly. The whole product is so seamless. The one thing my client was annoyed about was logging in everywhere twice and updating photos, description s..e tc. Because the PMS and the Booking Engine are joined at the hip, whatever we update in the PMS it instantly updates the Booking Engine. The highlight was payments, having a payment function inside the PMS was the best thing! Gone are the days my receptionists are standing and charging cards and now instead they are helping guests! Thanks Mews and keep up the good work.
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Mews PMS是一个伟大的和有效的物业管理系统,我作为一个创新的酒店经营者。它节省了我做大量的手工工作,我现在可以花更多的智慧。通过节省时间,我们的前台现在有更多的时间集中在提高客人的满意度。同时,我们的经理有一个完美的概述什么Mews还提供了一个移动礼宾应用程序,允许我们的客人查看和预订酒店服务
Mews PMS is a great and effective property management system for me as an innovative hotelier. It saves me from doing a lot of manual work which I can now spent more wisely. By saving time, our front desk has now more time to concentrate on improving the guest's satisfaction. At the same time, our managers have a prefect overview about what is going on within the building. Mews also provides a mobile concierge application which allows our guests to review and book hotel services.
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“这一切都是关于客人的快乐和薄荷评论”-这是我的一个朋友,一个5岁的总经理,去年告诉我的。“评论是未来”,他继续说,高客人满意度和获得大量评论是我们休闲酒店的主要标准。有了Mews指挥官,我们现在有了自动化邮件,客人互动会带来很多评论,在线签到应用程序会给客人带来想要的惊喜效果。我们从每周10条评论增加到40多条评论,人们即使离开后也会与我们保持联系。我们知道有更多的回头客,现在,我们可以比以往任何时候都跟踪这一点。Mews是一个完美的PMS在数据收集和客户关系方面
"It's all about guest happiness and mint reviews" - this is what one of my friends, a 5* General Manager, told me last year. "Reviews are the future", he continued.When searching for a new PMS, high guest satisfaction and getting a lot of reviews were the main criteria for our leisure hotel. With the Mews Commander we now have automated mailings, guest interactions that result in a lot of reviews and the online check-in app gives guests the desired Wow-effect. We went up from 10 reviews a week to more than 40 and people stay connected with us even after they leave. We have more returning guests (that we know of, now that we can track this) than ever.Mews is a perfect PMS in terms of data collection and guest relations.
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Mews连接世界上任何计算机的客户端;它能够可视化酒店的可用性和结果。Mews PMS允许实时了解不同酒店的可用性。这一独特的工具允许将酒店与最大的独立酒店数据库进行比较。这种连接允许更新酒店的分销渠道,涉及到产品的扩散订票时价格和可用性的修改
Mews connects clients from any computer in the world; it is able to visualize the availabilities and the results of the hotels.. Mews PMS allows knowing the availability of the different hotels in real time. This unique tool allows comparing the hotel to the largest independent hotel database. This connectivity allows updating the distribution channels of the hotel concerning the diffusion of the modifications of rates and availabilities on Booking.
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我最近换了Mews来治疗经前综合症,我真希望我能早点这么做!系统真的很棒,我喜欢它是多么干净和简单的工作。入职是顺利的,家伙们是惊人的!乐于助人,知识渊博,真正关心他人。与渠道经理的整合也很快,也很轻松。团队刚刚开始使用该系统,但我已经看到签入和签出是如此的快速和方便,接待员有更多的时间实际花在客人身上
I recently switched over to Mews for PMS and I wish I had done it sooner! The system is really great, I love how clean and simple it is to work with. Onboarding was smooth, the guys are amazing! Helpful and knowledgeable and truly caring. Integration with channel manager was also quick and painless. The team just started to work with the system but I already see that the check-in and -out is so much faster and convenient, the receptionists have more time to actually spend on the guests.
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Mews PMS重视我们的资金,并提供优化的解决方案,以节省整体运营成本。Mews提供先进的工具和功能,以帮助我们提高成本效益。我们的主要功能包括在线签入和签出以及收入管理解决方案。酒店的整体运营成本可通过移动支付和综合渠道:这是我们现在正在监测的,看起来很有前景!
Mews PMS values our money and provides an optimized solution to save overall operational cost. Mews provides cutting-edge tools and features to assist us to improve cost effectiveness. Key features for us include online check-ins and outs and revenue management solutions. The entire operational cost of hotels can be minimized by 25% through mobile payments and integrated channels: something that we're monitoring right now and it looks promising!
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我最近在我的酒店安装了Mews系统。我不得不说,我对在云中安装PMS的方式印象深刻,它改变了我的运营方式,同时也提高了我销售房间/床和宿舍的能力,这是我以前从未有过的。培训和安装花了大约2周的时间,我相信团队现在已经完全准备好了为了加快速度,这是一个如此顺利的过程,我只能看到系统继续增长!谢谢喵喵!
I recently had Mews Systems installed at my property. I have to say that I have been impressed with the way that having my PMS in the cloud has transformed my operation but also increased my ability to sell rooms/beds and dorms which I never had before. Training and install took around 2 weeks and I am confident that the team are now fully up to speed, it has been such a smooth process and I can only see the system continuing to grow! Thanks Mews!
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